CraftLuxe FAQs | Custom Gifts & Engraving

Question 1

What is the difference between sublimation and laser engraving?

Accepted Answer

Sublimation creates vibrant, full-color designs on compatible items such as tumblers, mugs, apparel, blankets, and photo gifts. Laser engraving creates a clean, permanent mark on materials such as wood, acrylic, metal, leather, and select coated products.

Question 2

Can I provide my own design, logo, photo, or wording?

Accepted Answer

Yes. You can send your design idea, business logo, photo, name, quote, or message. CraftLuxe can help prepare your concept so it works well for the product and customization method you choose.

Question 3

What products can be customized?

Accepted Answer

CraftLuxe offers custom drinkware, apparel, accessories, personalized gifts, home décor, business branding items, event favors, signs, plaques, cutting boards, ornaments, awards, and keepsakes.

Question 4

How do I place a custom order?

Accepted Answer

Start by sharing the item you want, your design details, preferred colors, wording, quantity, and any images or logos you would like included. CraftLuxe will review your request and help guide the next steps.

Question 5

What file types work best for logos or artwork?

Accepted Answer

Clear, high-quality files work best. Vector files are preferred for logos when available, while high-resolution images are recommended for photo-based designs. If you are unsure, send what you have and CraftLuxe can review it.

Question 6

How long does a custom order take?

Accepted Answer

Turnaround time depends on the product type, order size, design complexity, material availability, and current order volume. Estimated completion times can be shared once the project details are reviewed.

Question 7

Do you offer bulk orders for events or businesses?

Accepted Answer

Yes. CraftLuxe can create custom items for weddings, birthdays, graduations, baby showers, family reunions, corporate gifts, promotional products, and small business merchandise.

Question 8

How should I care for customized items?

Accepted Answer

Care instructions may vary by product. Some drinkware may be best hand washed, while apparel should typically be washed inside out with gentle care. Specific care guidance can be provided with your order.

Frequently asked questions

Answers for your custom project

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